Welcome to the Community, I'm massively sorry to learn about the problems you've been experiencing with your TV service since moving things around.
I've been able to locate your account and run some tests on the set top box from our end, we're not detecting any issues at the moment so fingers crossed, you managed to get this resolved?
If you're still experiencing the problem, let me know and I'll take another look right away.
Happy new year
New around here? To find out more about the Community check out our Getting Started guide