Firstly I'd like to welcome you to the forums and say that I'm sorry to hear that your experience of our TiVo® service isn't being as good as we'd hope.
I would need a little bit more information on this issue. When you state it's out of time, are you meaning that the picture and sound don't seem to be in sync? or is it something different?
I've tried to locate your account using your forum credentials in order to run some testing on your TiVo® however I've been unable to do so, I'll send you a private message in order to ask some further questions, please look to the top right of this page where you'll see a purple envelope icon, click on this and you'll see my message.