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TiVo making clunking noise

I've just had TiVo installed yesterday and my box is making an annoying clunking noise. It hasn't stopped the whole 2 days it's been on and the box often freezes when moving through the menus.

Other posts say its normal and others say its not.
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Re: TiVo making clunking noise

Hi chrisbrough88,


Welcome to the community Smiley Happy


I'm sorry to hear that your new TiVo® box is making clunky sounds.  This is not what we like ot hear from a new installation.  I will do what I can to help get this fixed for you. 


I have taken a look at your box remotely and all looks great from here.  


Does the clunking sound seem to come from the box itself?  Can it be heard over the sound of the normal volume of sound?


If you can let me know, I will be happy to help further.


I look forward to hearing from you. Smiley Happy

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