• 25
  • 0
  • 1
On our wavelength
Message 1 of 2
Flag for a moderator

TiVo in a Reboot Loop - Not Impressed with Virgin's Response

My Box started to lose all the guide data (3 times in the last week) so I rang 150 and told them, they talked me through manual clearing and downloading the guide data which cleared the problem.

However tonight it has got itself stuck in a reboot loop and won't start at all, so I have rung 150 again and after being on hold for 20 minutes ("I'm sorry we are busy we might take 2 minutes to answer your call") they need to send a technician - next Friday! A whole week to fix what is not a cheap service, I am not impressed at all!


0 Kudos
  • 4.95K
  • 146
  • 282
Forum Team (Retired) BenD_H
Forum Team (Retired)
Message 2 of 2
Flag for a moderator

Re: TiVo in a Reboot Loop - Not Impressed with Virgin's Response

Hi Ritchf Smiley Happy

Thank you for posting,
I am sorry to read that you have experienced some interruptions on the TV services in the home. After having a look at the connection and running some tests, it's clear to see that there are some issues that would need to be looked at and adjusted by and engineer.

If you can have a little look inside your Inbox, you'll see I've sent you a Private Message. You can find this at the top right of the page, purple envelope.

Speak to you soon and welcome into the Community.

Who's who? Find out more about our community members. Good folk to know

0 Kudos