Thank you for coming back, I can see it wasn't long ago you were with us
I'm sorry to read the 'Starting Up' is playing up here. I'd really like to help and I've been able to run some initial tests and I've not seen anything to link with what has been going on in the home but i was able to see some hard drive issues that would need some attention.
With an engineer on it's way out to you they should be able to take a look at all aspects of the service in the home
I've sent you a 'Private Message', you can find this by clicking on the little purple envelope near the top right of the page.