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TiVo box buzzing and screen going blank for up to 30 seconds

Hi, my parents have reported to me that their TiVo box is making a buzzing noise and that every now and then the screen goes blank while watching something for up to thirty seconds.

can virgin media replace the box to stop the box from buzzing and the screen going blank?


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Forum Team (Retired) BenD_H
Forum Team (Retired)
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Re: TiVo box buzzing and screen going blank for up to 30 seconds

Hi Nbharakhada,


Welcome back and thank you for coming in. 


I'm sorry to read about the issue on the TV services in the home. I would love to help and if they're able to call into 150/ 0345 454 1111, we'll be able to arrange something for them Smiley Happy


On another note and looking to ensure that everyone is working well, I've been into the account and can see that your power levels on any broadband you may have in the home aren;t working as they should and would need an engineer.


I've sent you a 'Private Message', you can find this by clicking on the little purple envelope near the top right of the page.
Stay in touch and have a great day.

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