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Gezza101
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TiVo Fix !

For nearly a year I have not been able to watch a film on Netflix via my TiVo box , after 25mins it freezes with 25% in circle appearing on my tv screen , my ref. For this problem is F003586732 , I keep getting messages saying it will be fixed ( by 24th Feb, 20th April , 20thJuly 28th Sept ) also I had a credit applied to my account for £7:50 to cover the cost of not being able to view on my TV , as I explained I don't want to watch a film on my IPad when  I have a 40" television, which is not a smart TV , which is my I thought TiVo would be great , and for the first year or so was 

What I want to know is (A) has the buffering being fixed and can I use Netflix and a watch a film with out buffering, and if not when do you think it will be fixed and (B) what has happened to my credit which I noticed was not applied to my bill this month . 

Awaiting your reply to my second enquiry 

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Forum Team (Retired) BenD_H
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Re: TiVo Fix !

Hi Gezza101,

 

Thank you for coming back and posting your message into the Community.

 

I am sorry to see this is still happening and the engineers are working hard to provide upgrades to help support the demand for the services in the area.

 

I can see that the fault F003586732 is still in effect and has a review date of the 07/12/2016.

 

I'm unable to speak about the billing side openly but if you can have a little look inside your 'Inbox', you'll see I've sent you a 'Private Message'. You can find this at the top right of the page, purple envelope Smiley Happy

 

Speak to you soon.

Ben

 


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