Thanks for taking the time to post on the Forum. I'm sorry that you are experiencing a problem with both your TiVo and Broadband service.
I've been able to run testing to your equipment and can see a problem with your TiVo, but everything checks out fine with your SuperHub. The test indicates a problem with the hard-drive, so I'll need to get an engineer out to you.
I'll just need to take further information first, so I'll pop a pm over requesting details so I can get an appointment arranged for you.
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