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Stuck on setup.

Hi, I recently downgraded my TV package to Freeview only and one instead of two Tivo boxes. I sent one back and have now re installed the other in my hobby room. When i switched it on it had not downgraded the package and could not see my Cat 5 network. I had no access to other services like TV Guide etc. I tried the box back in it's first location (My lounge) but to no avail. I then reset the box and now it comes to "Installing Software" "Preparing" (Check cables before restarting). Am I right in suspecting Virgin have disabled the box in some way.


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Forum Team (Retired) BenD_H
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Re: Stuck on setup.



Welcome to the Community and popping your post in Smiley Happy


Hiccups can happen, what's important is that help is at hand. I have been testing the boxes and have found that they are having some issues. After testing for any outages, having found none, I'd like to arrange a visit. 


I've sent you a 'Private Message', you can find this by clicking on the little purple envelope near the top right of the page.
Stay in touch and have a great day.

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