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Slow loading recorded shows

Why is it slow to load recorded shows

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Re: Slow loading recorded shows

Not sure exactly what you mean. But assuming you mean catch up and on demand. Check the Virgin website for problems in your area if none then ring in for a engineer as you may have a faulty box

If it's slow loading from My shows then your box mah well be faulty. Again ring in.
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Re: Slow loading recorded shows

Hi janehickey1,

A warm welcome to our community Smiley Happy

I'm sorry to hear that things are running slowly on the TiVo®.  I'd like to check this for you.

Can you please let me know a bit more about the slowness you're experiencing:

* Just to confirm, are you referring to recordings made or On Demand content?

* Does it affect every programme you try to watch?

* Does a reboot help improve the speed?

* Do you have any issues navigating the menu system anywhere or is it just in My Shows?

If you can let me know I can help further.  I have taken an initial look at your TiVo® remotely and all looks great signal and power level wise.  The hard drive status shows no errors.  

Please keep me posted on how things are, I can help further.

Collette Smiley Happy


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