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Service problem

It is unbelievable what we've had to go through in our change from sky to Virgin. Completely lied to about our bill costs and payments. Told all was in place for connection but again a lie and was put back a month meaning more expense for us to keep old broadband provider. Now told our first bill is £150 not £79 and if not paid in full we'd be cut off. We paid the bill and next day cut off. Restarted box and back on. Now we get a C130 code and can't get any channels included the free view ones. This is all in 1 month, wish I'd have stayed with sky now even though it cost me £20 a month more but no headaches. How do I solve this?
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Message 2 of 2
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Re: Service problem

Hi Dean280884,


Welcome to the community Smiley Happy


I'm very sorry for the shakey start to our services working and not getting the bill costs correct.  This isn't what we like to hear at all.


I'll be happy to help get this sorted for you.


I haven't been able to locate your account, I will send you a private message requesting further details.  (Look for the envelope icon above)


Or alternatively you can chat with our online team via Contact US.



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