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Returning equipment stress

Received my returns box today. The silver cap is missing that I need to plug in my end. Letter states this is important so my signal isn't affected, but customer service team said it isn't?

I also can't unplug the cables from the wall box as they've been done up so tight. Been advised these aren't virgin issues and I am stuck with this cable plugged in and across my room. How can this be when the previous tenant had virgin but left no cable and your engineers installed this cable?
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Re: Returning equipment stress

Hi Heathy135,

What you would need to do is call the Virgin Media team on 0345 454 1111 and advise the agent that you need them to email Field Collections to get the missing terminator cap delivered to your address to enable you to return the equipment.

With regards to any other issues you might be having, try your best to unplug the cables from the box on the wall. Perhaps try and get a friend to help.


I work for Virgin Media but any opinions expressed by myself are my own.
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