My apologies you're having issues with the new feature on the TiVo® service. I appreciate you bringing this to our attention.
I have looked at the account for you and cannot see any issues currently with the interactive service that may be causing this issue for you. Could you let me know if this is still causing any issues?
Is it just this one app affected or is it all the apps via the TiVo® box?
You can find some help on the Curzon site that may help going forwards if there are any other app related issues and you can find this information here
It would be great if you could get back to us and let us know if there is still an issue and if we can help with anything else.
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"