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Quality of Service issues

Wee probably not the only family to feel this but we are disappointed at the quality of service from Virgin Media since joining in April 2016. Every month so far we have had to raise complaints and receive compensation for loss of service of either the TV, On Demand or Broadband service. The only thing we are finding that is dependable so far from Virgin is the date they take the Direct Debit......funny that?


Why does the service constantly fail every month with messages that the engineer is working on the problem in 4 days time. Why can't virgin operate a reliable service for the high price we have to pay for it. Customer service is now only open until 10pm. Therefore if you have a technical issue you have to switch off and wait until the next working day. Are Virgin actually trying to get rid of customers as soon as they get them or is that they cant match the other providers?

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Re: Quality of Service issues

HI chrisknox999


Welcome to the Community, I'm very sorry to learn about the problems you've been experiencing with your service since joining us. 


We aim to provide the best service possible so it's disappointing to hear that we've let you down in an area we take time to get right, our customer service. That being said, we are always looking to improve the service so thanks for taking the time to get in touch. 


We'll be here if you need any assistance with your services moving forward.


Take care



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