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G4DDS
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Picture breakup - need a signal check

The folks have been complaining about picture breakup so I checked the signal levels via the diagnostics menu and  all 3 tuners were showing signal strengths between 19% and 28% and SNR levels of 35db to 38db. Although the levels looked a little low (I am sure signal strength used to be in the high 30's to low 40's) there was no breakup at the time.

Tonight on Sky Sports 1 HD there is a some picture breakup and tearing occurring so I checked the diagnostics again. Whilst two tuners are showing signal strengths of 19% and SNR of 35db the tuner that is on Sky Sports 1 HD is showing signal strengths of 3% and 32/33db:

Low Signal Strength 2.jpg

 

 

Low Signal Strength 1.jpg

 

 You will also see that we are experiencing RS errors. Can someone check our signal levels as I said earlier I believe they have dropped quite considerably.

Note the breakup only appears to be happening on the Living Room TiVo, Richard's TiVo (and the broadband Hub) are connected via a HDU amplifier and appear to be unaffected.

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Services: 200Mb BB, XL TV (with Sky Sports & Movies) + HD supplement, Talk More Anytime
Equipment: Super Hub 3, 2 x 1Tb TiVo's, Hudl 2 (Android 5.1), Moto G4 Plus (Android 6.0.1), Panasonic LCD TV TX-L32G20B & Plasma TV TX-P42S30B
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Re: Picture breakup - need a signal check

Hi G4DDS,

 

Thanks for posting!

 

Sorry to hear your having trouble with your service.

 

I've run some diagnostics on your equipment and I can definitely see some issues with the input signal levels. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to sort it out.

 

Speak soon Smiley Very Happy

 

Josh


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