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IBellerby
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Picture and sound out of sync

The sound and picture is often out of sync on my TiVo box.  Please can you do checks to diagnose the problem and/or send out an engineer.

thanks

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Re: Picture and sound out of sync

Hi IBellerby,

A warm welcome to our community Smiley Happy

I'm sorry to hear that the picture and sound aren't working together very well.  I'll be happy to help check this out for you.

I'd like to know more about the fault you're experiencing, if you can get back to me with the following information:

*  Does this happen on all channels or specific channels?  If so, can you tell me which ones?

*  Do you have any audio equipment connected?  If so, if you disconnect it do you get the same picture/sound sync issues?

*  Are the leads connecting your TiVo® to the TV connected securely?

If you can let me know I can check further.  Keep me posted, I'm here to help.

Collette Smiley Happy


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