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Picture Quality, On demand issues, Broadband issues.......

For some time now, and seemingly since 'upgrading' to Vivid Ive had the following issues

Virtually all HD channels suffer from pixilation in varying levels of intensity.

Continually losing on demand services

Rarely get close to 200mb (generally 45mb wireless, 80ish mb wired)

Had an engineer out around a month ago, told levels were good and to see what happens in a fortnight due to local work being undertaken.

Id love to get this resolved. These issues coupled with another price rise and being quoted £99 to move a wire, I'm rapidly losing the love for VM recently. Maybe it ties in with the Star Wars release that I'm feeling the temptation from 'The Dark Side' Smiley Happy

Any help/advice would be much appreciated!





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Forum Team (Retired) BenD_H
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Re: Picture Quality, On demand issues, Broadband issues.......

Hi Gavcooke2712,


Thank you for coming in and posting again, I'm sorry that this is still going on.


I have been checking the services in the home and have found a fault with both services:-



24.1 dB




52 dBmV 51.5 dBmV


I would like to arrange a visit with the data I have now for you, I've sent you a 'Private Message', you can find this by clicking on the little purple envelope near the top right of the page.

Get back to me when you can.

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