My Tivo box has been slowly dying over the last month or so. I have read all the relevant topics here, tried all the "remedies" but today it finally gave up the ghost.
Here is how the conversation with the Virgin "helpline" went:
Virgin: "Hello, what is the nature of your problem?"
Me: I have been having problems with my Tivo box for a couple of months. It is freezing during live play and recordings and yesterday it wouldn't wake from standby and I had to restart it. Today it did the same thing, I restarted it, but now it says "Starting Up" on the TV and has been like that for the last 20 minutes.
Virgin: OK, OK, OK.... have you tried restarting the Tivo
Me: Yes (me thinks **bleep**??)
Virgin: OK. OK. OK... and do you see any error messages on the TV?
Me: It says "Starting Up" and has done for 20 minutes
Virgin: OK, OK, OK... have you tried restarting it?
Me: (slightly raised voice) YES!
Virgin: OK, OK, OK... and did you get any error messages?
Me: Yes!! It says "Starting Up" and has done for the last 20 minutes!!
Virgin: OK, OK, OK... 20 minutes?? That's a long time!
Me: Yeah tell me about it...
Virgin: ...and what error message do you get now?
Me: (sighs) it says "Starting Up"
Virgin: "With a red clock next to it?"
Virgin OK, OK, OK... your Tivo box is faulty
Me: (thinks) Wow... genius....
.... and we proceed to arrange an engineers visit. Which is what I wanted all along.
This is what we have descended to in 2016. A brave new world. I feel like slashing my wrists.