I am so frustrated. Have been trying to watch the last episode of Zoo on On Demand and have been getting the not available Error code 319 for ages. Tried tonight and joy no Error Code 319, but now find that Zoo is only available to watch in HD on On Demand. Of course I don't have Sky 1HD (do have normal Sky 1). Why oh why is this programme and some others which I have watched before with no problems now only showing in HD. Is this a cunning ploy to make people upgrade their packages?
I am sorry that this error has been affecting you, the 319 error is a delay in upload to the On Demand and is something we're working on.
I was unable to run some tests on your account and would like to run some thorough tests, to rule out any other issue. If you can have a little look inside your Inbox, you'll see I've sent you a Private Message. You can find this at the top right of the page, purple envelope