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F0rbesy
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On demand error 6117 and 6119

When watching on demand content we regularly get errors 6117 and 6119 stating that on demand is temporally unavailable but will work again straight after but then to be greeted by the message later on in the viewing. This doesn't happen all the time but is becoming a regular occurrence. Anyone help?
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Re: On demand error 6117 and 6119

Hi F0rbesy,

 

Welcome to the community Smiley Happy

 

I'm sorry to hear that you're getting these errors when ordering via On Demand.  I will be happy to help check this out for you.

 

I have carried out some checks from here and this has been escalated to our network teams to investigate.  

 

It will take a couple of days to be worked on but hopefully this will resolve/improve the issue.

 

If in a few days there's no improvement, don't hesitate to give me a shout.

 

Let me know how you get on in a few days.  Smiley Happy


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