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On demand catchup and apps not working

Hi for the past 3 weeks my on demand catch up and apps have not been working. I can't use YouTube or Netflix. No error code comes up just nothing is happening when I try to click on them.

Ive reset the box still nothing. Tonight my box updated by itself and still nothing.

If this isn't sorted I will be changing providers. I'm not paying for something I can't use properly.

Any suggestions please??
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Message 2 of 3
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Re: On demand catchup and apps not working

What did the Faults team say when you talked to them? No need to wait 3 weeks, ring it in after a couple of hours.

You'll find that you get an immediate response if you give them a ring on 150 (from 08:00 until midnight, every day), or use the Contact Us link at the bottom of this page to initiate a live chat (from 08:00 until 20:00, Monday to Saturday)

This is primarily a user community forum and while the VM Forum team do endeavour to read and, where appropriate, respond to every thread, it can take them a few days to wade through the volume of posts. So for an technical issue, which this seems to be, your best line of inquiry is through the Faults team via the methods above.

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Message 3 of 3
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Re: On demand catchup and apps not working

Hi Amypalmer88,


Thank you for your message, I hope you have been keeping well Smiley Happy


I am very sorry to learn about the recent issues on the TiVo and the On Demand, I have been running some tests and unfortunately, the box has become worse and would need an engineer. If you can have a little look inside your Inbox, you'll see I've sent you a Private Message. You can find this at the top right of the page, purple envelope.

Speak to you soon.

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