In Iver we have had no TV or Broadband now for a couple of days. We lost both for about 12 hours on Monday morning, then it worked for a while, but it has now been off since about 5PM on Tuesday, around 44 hours so far. According to the status report it should be fixed by 16:15 today, but I have given up believing these times.
Any idea what the problem is? Will it be fixed soon?
May I start by saying that I'm really sorry to hear that you've been experiencing an issue with both your TV and broadband recently, I'd really like to get to the bottom of this for you.
I've tried to locate your account using your forum credentials, however I've failed in my mission.
If you're still experiencing this issue and would like me to investigate, please look to the top right of this page where you'll see a purple envelope icon, click on this and you'll see a private message from me asking some questions which will allow me to locate your account and run the necessary tests.