• 3
  • 0
  • 0
Joining in
Message 1 of 2
Flag for a moderator

Netflix sticking, having to reboot TiVo

Ive set up Virgin today and installed Netflix which is the reason I purchased vm.

Tried to play a number of films and shows and each one is freezing resulting in me having to reboot each time!!!

Please help...otherwise a huge mistake to get this service Smiley Sad
0 Kudos
  • 7.22K
  • 281
  • 547
Forum Team
Forum Team
Message 2 of 2
Flag for a moderator

Re: Netflix sticking, having to reboot TiVo

Hi Hollyben,


Welcome to the community Smiley Happy


I'm sorry that we're not off to the best start after your installation.  I'll be happy to help check this out with you in order to find out what's happening with Netflix freezing.


I have connected to your box remotely and signal/power level wise all looks great at present.  How are things looking today?


If the fault is still happening, please let me know and I'll check this further for you.  If you can also advise if the same happens if you watch a programme via the BBC iPlayer App that would be a great help.


I'm here if you need me, I look forward to hearing from you. Smiley Happy



Tech fan? Have you read our Digital life blog yet? Check it out

0 Kudos