I'm sorry that we're not off to the best start after your installation. I'll be happy to help check this out with you in order to find out what's happening with Netflix freezing.
I have connected to your box remotely and signal/power level wise all looks great at present. How are things looking today?
If the fault is still happening, please let me know and I'll check this further for you. If you can also advise if the same happens if you watch a programme via the BBC iPlayer App that would be a great help.
I'm here if you need me, I look forward to hearing from you.
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