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Csandcd
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Netflix not working on TiVo

Hello,

I have been having problems using my Netflix on TiVo. It comes up with A01 error code every day I try to use it. My wifi is fine and Netflix works on the Netflix app on my phone and iPad so I am guessing it is a problem with my TiVo service. It hardly works and when it does work, it will stop half way through me watching something then buffer and stop at 25%.

Thank you,

Cat
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Re: Netflix not working on TiVo

Hi Csandcd,

A warm welcome to our community Smiley Happy

I'm sorry to hear that you're getting this error when using Netflix via TiVo®, I will be happy to help check this out for you.

I have carried out some checks with the box remotely and there currently is some high demand affecting the network you're connected to.  It is already with our network engineers to work and resolve.  

This will mainly impact the service during peak times and we're expecting a review of this by the 25th May 16.  If by then there's no improvement, please don't hesitate to ask for an update.  The reference number for this is F003914045.

Let me know how you get on.

Collette Smiley Happy


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