I'm sorry to hear that you're having trouble using the Netflix App. I know we're having troubles with Netflix at the moment but I wanted to carry out some checks anyway to see if there are any underlying issues causing the problems you're experiencing.
I have connected to your box remotely and I have found issues with the power levels, input levels and some errors as well. this will be impacting the quality of service being provided so I will arrange for an engineer to call round and fix this for you.
I will pop all the details in a private message, look for the icon above.
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