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Russetts
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Netflix Problems

Over the last week, (maybe longer as we don't watch very often) we've not been able to watch Netflix since every couple of minutes, it freezes and spends another couple of minutes buffering. Can you please let me know whether this can be fixed, or if not when I can have a refund?

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Forum Team
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Re: Netflix Problems

Hi Russetts,

 

Thanks for your post and welcome to the forums. 

 

I'm sorry to hear that you are having an issue when using Netflix. 

 

Just so we can get a better understanding of where the fault is, can you answer the following for me:

 

Do you get the same issue on other apps such as You Tube or iPlayer?

Do you have any problems when attempting to watch Catch Up or Demand content?

Does it get to a certain point and then refuse to load any further?

 

Let me know so I can investigate this more for you. 

 

Thanks,

Kath_F
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