• 35
  • 1
  • 0
On our wavelength
Message 1 of 2
Flag for a moderator

Loss of tv channels

Virgin very kindly offered to upgrade one of my v boxes to a TiVo (I have a package of 4 boxes - one TiVo and 3 v boxes)

Tivo duly received - tried to install it - but it stalled at 25% on loading tv channels, so I unplugged it and reconnected the v box that it was meant to replace

But now, one of my v boxes will only show free channels and not my package - I have movies and sports and tvxl

A  message box tells me that the viewing card is being checked but it wont show any paid for channels

Think that I need an engineer - can this be sorted please as I really don't want to have to ring and wait on the phone for who knows how long



0 Kudos
  • 7.25K
  • 281
  • 547
Forum Team
Forum Team
Message 2 of 2
Flag for a moderator

Re: Loss of tv channels

Hi johnscully,


Thanks for coming by Smiley Happy


I'm sorry to hear that your new TiVo® didn't work straight away for you.  I can see you have been in touch with us since you posted.  I hope all is ok now for you.


It would be great to know how things are today, please keep me posted.


I look forward to hearing from you Smiley Happy

Tech fan? Have you read our Digital life blog yet? Check it out

0 Kudos