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f1madman
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Just got a New Tivo box..... Coaxial cable too short....

Hi guys, the person on the virgin media phone call said I wouldn't need anything and that installation is easy.... even when I told him my Virgin Cable Socket is in another room to the TV :/

 

Well as you can imagine I've got my new box and a 1m long coaxial cable which is pretty useless.

 

I noticed there is an ethernet port, is it possible to connect it to my router instead or must I need a coaxial cable for it to work?

 

Also is a 20m cable going to cause any problems?

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Re: Just got a New Tivo box..... Coaxial cable too short....

Hi there f1madman, 

 

Welcome to the forums and I'd like to say that I'm really sorry to hear that you did not receive a longer cable with your install TiVo®, we will need to get this sorted for you. 

 

I'd have to ask you to give our Quick start team a call, as they will be able to book a technician to call out and get this installed correctly for you, it would be a specialist technician with the equipment to do the job, and that is the reason why I'm unable to do this for you. 

 

The number for our Quick start team is 0800 953 9500 and they are open until 10pm Monday to Friday, Sat 8am-6pm and then Sun 9am-5pm.

 

Apologies once again. Please let me know how this all goes for you. 

 

 

Huw


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