A kind young man a technician from your team called Craig technician I'd no- 42565 should be thanked and should be awarded due to his excellent skills and going beyond the call of duty to get my internet and phone line sorted out, also the payments team were kept well informed by your technician. I'm absolutely disgusted as to how I was treated on the phone, twice the phone had been put down on me. If it wasn't for your technician Craig going above and beyond the call of duty, it wouldn't be working at all.
So I personally would like to thank him and you should be grateful you have someone with that much passion as part of your team! He did outstanding work and should be awarded with some sentiment at work.
You sure as hell need more staff like him!
Please make sure you thank him for me as now I can work again thanks to his extraordinary results at helping me today!!