After a very frustrating half hour on the phone with someone called Shannon in your customers services dept I need someone who can tell me where my mythical customer loyalty discount is. Having go her to break down the cost of each individual service Phone/TV/Broadband with no discount its exactly the same as I am paying with an alleged loyalty discount of over £40. Is it possible someone can ring me - preferably someone who wont give me the wrong figures many time over as has just happened. This is ridiculous. All I want is a straight answer.
**I dont feel I have to defend VM, cos I dont work for them, so my opinions really are my own. **