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Hayu VM unique code

Hi Everyone, 

I have been watching the Hayu app on my Tivo box (I have an XL package), and want to pair my firestick/tablet to it. I've managed to pair the firestick/tablet to my account, however when I go to use my VM unique code to register them to my Tivo account, I keep getting an error message saying the subscription code doesn't exist and failed.

Please can you let me know if I have the correct code or whether the code has changed. I have inputted what is coming up on screen, but it still doesn't work, no matter how many times I try. 



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Re: Hayu VM unique code

Hi @Lauren88x

Sorry you're having a problem here.

These are the steps you need to follow:

  • Access the hayu TiVo app
  • Select About hayu
  • Select Get hayu
  • Take a note of the voucher code
  • Visit on the PC, laptop, tablet or mobile device of their choice
  • Click subscribe
  • Enter their name and email address then click next
  • On the next page, select the virgin media logo
  • Finally, complete the registration process

If you continue to get error messages, please pop over to hayu's extensive support site.

New around here? To find out more about the Community check out our Getting Started guide

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