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Lauren88x
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Hayu VM unique code

Hi Everyone, 

I have been watching the Hayu app on my Tivo box (I have an XL package), and want to pair my firestick/tablet to it. I've managed to pair the firestick/tablet to my account, however when I go to use my VM unique code to register them to my Tivo account, I keep getting an error message saying the subscription code doesn't exist and failed.

Please can you let me know if I have the correct code or whether the code has changed. I have inputted what is coming up on screen, but it still doesn't work, no matter how many times I try. 

Thanks,

Lauren 

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Re: Hayu VM unique code

Hi @Lauren88x

Sorry you're having a problem here.

These are the steps you need to follow:

  • Access the hayu TiVo app
  • Select About hayu
  • Select Get hayu
  • Take a note of the voucher code
  • Visit www.hayu.com on the PC, laptop, tablet or mobile device of their choice
  • Click subscribe
  • Enter their name and email address then click next
  • On the next page, select the virgin media logo
  • Finally, complete the registration process

If you continue to get error messages, please pop over to hayu's extensive support site.


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