recently the playback of recorded tv or delayed-play (think thats the right term?) on our tivo box has been sticking and stuttering. Can't fast forward past sections at all. Its happening on all recordings intermittently so I'm guessing the internal hard drive is knackered. Anyone know the correct method to verify if this is the case short of dismantling the box and trying it in a caddy (which I presume voids any warranty). Or is it a case of sitting in telephone limbo to log a support ticket?
I'm really sorry to learn about the problems you've been experiencing with your TiVo service lately.
I've been able to locate your account and run some tests on this from our end for you, we're detecting a few problems with the TiVo box at the moment and I'd like to arrange for someone to come and take a closer look if you're available?
I've sent you information about this in a private message, you can view the message by clicking the red envelope on the top left of this page.