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Error code 6096

Like others I have managed to watch episodes 1 and 2 of a series, this time Prey, but every time I try to watch episode 3 I get a box saying it is unavailable with Error code 6096. I have done the usual unplugging/restarting but yesterday and today the same thing is happening. This is frustrating as I only have a limited time to watch. Other 'On Demand' works fine.

Help please .........

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Re: Error code 6096

Hi Ellaine,

A warm welcome to our community Smiley Happy

I'm sorry to hear that you're getting error 6096 when trying to watch Prey episode 3.  I have taken a look at this for you and can see it has already been escalated to our faults teams to investigate for us.  

How are things looking today?  If you're still having trouble accessing this programme, let me know and I can help further.

Collette. Smiley Happy

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