Many thanks for taking the time to reach out to the team, I hope you have been well
I am sorry that there's been problems on the services going into the home, I've been able to identify that there is a fault on the Hub and also any TV boxes you may have in the home. I would recommend at this stage an engineer to attend the home to help alleviate and resolve any issues you are experiencing.
If you can have a little look inside your Inbox, you'll see I've sent you a Private Message. You can find this at the top right of the page, purple envelope.