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Katiemea
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Channels buffering and error message

Hi,
A number of my channels constantly buffer and sometimes go black with an error message. Most notably this happens on itvbe, bbc3 and almost all other channels past this on my TiVo box. Sometimes I can only get channels 1-5! Can anyone help??
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Parrotperson
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Re: Channels buffering and error message

If a reboot doesn't cure it you'll need to phone in for an engineer or at the very least a signal check. 

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Forum Team (Retired) BenD_H
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Re: Channels buffering and error message

Hi Katiemea,

 

Thank you for taking the time out to speak to us here in the Community, welcome Smiley Happy

 

I'm sorry to hear that you've been having some hiccups on the TV. I was able to see that the box may need a reboot at this stage but also that some downstream power levels that may be linked to Internet in the home are being affected. 

 

As such, i'd like to arrange an engineer to come look at this and possibly resolve all aspects in the home. I've sent you a 'Private Message', you can find this by clicking on the little red envelope near the top left of the page.

 
Get back to me when you can.
 
Ben

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