I'm sorry to hear that Catch Up is unavailable for you. I will be happy to help check this out for you.
I have taken an initial look at your box remotely and all looks fine signal and power level wise. How are things looking today? If Catch Up is still not working for you, can you please let me know more about what message you're getting, does it give you a number to quote? Does it happen on just 1 programme? Or does it affect all programmes you order?
The more information you can give me the better I can narrow down what's happening.
I look forward to hearing from you.
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