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Catch up TV/Netflix pixelated


Whenever we watch something from catch up tv it is unbearably pixelated, this seems to affect all programs. We have a similar issue with Netflix. Our connection should be 200MB speed but it doesn't feel like it at the moment.

Can anyone help?

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Re: Catch up TV/Netflix pixelated

Hi Scooke1984,

A warm welcome to our community Smiley Happy

I'm sorry to hear that you're getting pixelated picture when using Catch Up.  I'll be happy to look into this for you.

Firstly, I'd like to know a little more about what is affected on Catch Up, can you please get back to me with the following information:

*  What channel/s are the programmes you're ordering from on Catch Up?

*  Are live channels affected?

*  Have you given the box a reboot to refresh things over?

*  Will it happen all the time or do you find it happens at specific times of the day?

I have had a look at your box remotely and signal wise all looks good at the moment.  If you can get back to me with the request details I can check this further for you.

Collette Smiley Happy

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