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C501 error

Hi there

I am having trouble watching recorded programmes on my box for two weeks now. There is a C501 error code that keeps appearing on the screen. The streaming is absolutely slow and I am not able to pause or rewind live TV. Screen gets frozen for a couple of minutes. 

I have tried rebooting from the setting menu but the problem persists. Can anyone help.



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Re: C501 error

Hi Prasant_25


Welcome to the Virgin Community, I'm very sorry to learn about the problems you're experiencing with your TV service recently.


I've located your account to run some tests on the set top box from our end and I can see an issue in your local area causing these problems at the moment. We're expecting this issue to be resolved very soon so if you're still experiencing this in a few days time, get in touch and I'll take a look at this again for you.


Apologies again for the problems you've experienced, we'll be here if you need any assistance moving forward.


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