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C130 error message

Hello peeps from the world of virgin!  Yesterday we unplugged all our electrical a whilst putting up our Christmas secs, when we put everything back on the TV shows a C130 error message. We are struggling to get onto the Internet and some of the TV facilities aren't working, Netflix, search etc We rang Virginia and the guy went through some steps with us, of course it worked for the 30 seconds it took to finish the call then promptly went off again. The arrows on the router are flashing green also

i don't know what to do to fix this problem, I'm useless at these things!

any help will be hugely appreciated 😊😘

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Re: C130 error message

Hi Weirdfish,


Welcome to the community Smiley Happy


I'm sorry to hear that this error came back so quickly after you contacted us, I can see you have an engineer calling round to get this sorted for you which is great to see.


It would be awesome if you could let me know how it all goes after the appointment.  I'm here to help if you need me.


Collette Smiley Happy

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