I just accepted the Box Swap offer and the webpage advised my delivery is booked.
I then received an Email with the subject "IMPORTANT- UNDELIVERED MESSAGE (KMM17593415V84092L0KM)" and the message "IMPORTANT - your e-mail has not been delivered. To contact Virgin Media, please complete the contact form on our web-site http://www.virginmedia.com"
I haven't sent any Emails so I presume the two are related.
Does this mean the Box Swap hasn't been booked?
I can't easily find the contact form on the website - looked under Contact us, which is where I'd expect to find it.
This shouldn't be so difficult. To quote the original Email "Just hit the button below, select a delivery date and we'll send your free TiVo box, straight away. It's as easy as that."