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MaffewE
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BBC Red Button issues

In the past few days I've had huge problems with the red button functionality on BBC channels. Netflix, YouTube, red button on BT Sport etc seem to be working fine, but...

For the past few days, when I've been using BBC Red Button, it randomly stopped working when an article / section was requested and just displayed the continually rotating white circle.. Followed by a 'sorry' message. I noted that there were apparent issues listed for my area on the status pages of the site, so I expected this to be resolved soon and thought no more of it.

As of today, however, the issues are now listed as resolved. Netflix, YouTube etc all still work. However, now if I go to a BBC channel and press red, I immediately get the circle and nothing ever loads. After 20, 30seconds, the sorry message appears.

Is anything still wrong?
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Re: BBC Red Button issues

Hi there MaffewE, 

 

I'm really sorry to hear that you've been experiencing a loss of red button services on the BBC channels, I appreciate that this must be really frustrating. 

 

I've done some testing on your TiVo® and can see some issues with the Hard Drive, so I'd like to arrange a technician to call out and investigate further for you. 

 

I've sent you a private message in order to get things moving for you, please look to the top left of this page where you'll see a red envelope icon, click on this and you'll see my message. 

 

Many thanks and apologies once more. 

 

Huw


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