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Activity in Broadband

keeping an email after cancellation

i live with my partner. i cancelled my virgin contract. my partner signed a new virgin contract with a better cost. i need to keep my virgin email address for work and health reasons. she tried to add my email address to her account but the system wo...

Mykota by Joining in
  • 11 Views
  • 1 replies
  • 0 kudos

Upgraded my virgin internet to 1Gbps but not applied

Hi All,Hope everyone had a great Christmas and a happy New year. My issue is very unique again unfortunately.So around black Friday weekend I got an offer to upgrade my broadband at 50% off. I applied to it but for some reason I haven't heard anythin...

rayaanW by Tuning in
  • 315 Views
  • 8 replies
  • 0 kudos

Internet works via ethernet but not WiFi

My internet is working on the PC connected with Ethernet but the WiFi is completely off and nothing can connect. What is going on? I tried to restart the hub and also reset but neither fixed it. I need WiFi to work since my work laptop does not have ...

Nyx by Tuning in
  • 135 Views
  • 3 replies
  • 0 kudos

HUB 4 UI unresponsive

I’m unable to view any of the uk pages after logging into my Hub 4, I get the login page and once logged in I just get a white page and a browser message advising the page is unresponsive, tried rebooting the hub 4 and tried with several browsers to ...

tigre64 by Joining in
  • 3838 Views
  • 52 replies
  • 0 kudos

Reviewed and renewed broadband

I reviewed and altered my broadband package to get it cheaper and I have the receipt from the 28th feb, does anyone know when this new package actually starts because it’s been two weeks and still nothing, my old contract ends in a week or so so I’m ...

Narrow Broadband Width

Hi,When I use Zoom (I teach using Zoom) both myself and Clients are seeing messages about me having Narrow Broadband Width and this can make images intermittently stutter and stop.  I do use a booster between my Hub which is downstairs and my Studio ...

Resolved! Media Streaming from desktop pc

HiI have just upgraded from M350 with Hub 3 to 1 Gig with Hub 5. In the Hub 3 connection I was able to stream media to my Samsung smart tv from my desktop Windows 11 PC connected to the Hub 3 by ethernet. With the new setup the tv doesn't recognise t...