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Forum Manager (Retired)
Mark_Wilkin
Posts: 3,634
Registered: ‎04-08-2009

Video Services Buffering pt2

[ Edited ]

[Latest Update Click Here23-11-2012 18:43]

 

We know some of you are still having issues when trying to watch streamed videos such as YouTube and via the BBC iPlayer.

 

We want to reassure you that we’re working with the utmost urgency to resolve these issues.

 

We have already made a number of changes to re-route traffic and are bringing online further capacity to resolve these issues as quickly as we possibly can.

 

Additional capacity is expected to be deployed over the next few days to improve performance of streamed content online, and this will be followed by a large programme of upgrades to improve content delivery yet further.

 

We are sorry for the inconvenience that this has caused our customers and we are focused on fully resolving these issues as quickly as possible.

 

Thanks

 

---

 

Note: If you’re seeing slow speeds or you have issues other than intermittent buffering can you please start a new thread.

 

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The Sorcerer’s Apprentice
cyphertheory
Posts: 17
Registered: ‎23-09-2012

Re: Video Services Buffering pt2

[ Edited ]

Kind of apt this ad was banned eh?

 

http://www.guardian.co.uk/media/2012/jul/25/virgin-media-usain-bolt-ads-banned

 

edit coming soon with new traces for this still ongoing issue...

 

http://www.youtube.com/watch?v=-1VqukbngsE&feature=g-all-u watched at 19:27 on 13/11/2012


Tracing route to 74.125.209.183 over a maximum of 30 hops

1 10 ms 11 ms 9 ms 10.158.72.1
2 11 ms 11 ms 9 ms bmly-core-2a-ae6-614.network.virginmedia.net [80
.1.225.85]
3 13 ms 10 ms 9 ms popl-bb-1c-ae3-0.network.virginmedia.net [213.10
5.159.225]
4 20 ms 16 ms 11 ms brnt-bb-1c-ae5-0.network.virginmedia.net [62.253
.174.134]
5 12 ms 11 ms 11 ms brnt-bb-1b-ae7-0.network.virginmedia.net [62.253
.174.33]
6 11 ms 11 ms 11 ms brnt-tmr-1-ae5-0.network.virginmedia.net [213.10
5.159.50]
7 11 ms 11 ms 11 ms telc-ic-1-as0-0.network.virginmedia.net [62.253.
185.74]
8 12 ms 13 ms 11 ms 212.43.163.174
9 17 ms 17 ms 17 ms 209.85.255.76
10 13 ms 11 ms 12 ms 209.85.253.196
11 23 ms 23 ms 23 ms 209.85.240.28
12 17 ms 29 ms 17 ms 216.239.48.47
13 18 ms 22 ms 21 ms 74.125.209.183

Trace complete.

 

http://www.youtube.com/watch?v=grm090B2GQ8&feature=g-all-c watched at 19:31 13/11/2012

 

Tracing route to 208.117.226.84 over a maximum of 30 hops

1 10 ms 10 ms 10 ms 10.158.72.1
2 9 ms 9 ms 9 ms bmly-core-2a-ae6-614.network.virginmedia.net [80
.1.225.85]
3 11 ms 10 ms 13 ms popl-bb-1c-ae3-0.network.virginmedia.net [213.10
5.159.225]
4 31 ms 29 ms 27 ms xe-1-0-0-xcr1.lsw.cw.net [166.63.211.129]
5 37 ms 31 ms 31 ms xe-9-3-0-xcr1.amd.cw.net [195.2.25.202]
6 64 ms * 43 ms xe-7-0-0-xcr1.fix.cw.net [195.2.28.82]
7 48 ms 46 ms 48 ms 62.208.252.14
8 36 ms 35 ms 36 ms 208.117.247.179
9 34 ms 34 ms * 208.117.226.84
10 37 ms 54 ms 34 ms 208.117.226.84

Trace complete.

 

of course no problems when watching them via my proxy connection

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Boffin
rhirons
Posts: 192
Registered: ‎12-05-2012

Re: Video Services Buffering pt2

Thanks for the official reply. I will post back soon with the information you guys need to hopefully solve this issue. Cheers.
_________________________________________________________
Hit that Kudos button if I've help you out today!
_________________________________________________________
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Crafty
whipgeez
Posts: 27
Registered: ‎24-10-2012

Re: Video Services Buffering pt2

virgins traffic managing and poor service has gone on too long

 

i'm gonna move to bt

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Fresh as a Daisy
zxr400
Posts: 4
Registered: ‎12-11-2012

Re: Video Services Buffering pt2

Not sure what traceroute to source means but I am having this issue as well, I called the helpdesk this morning and was told I would get a call back but have not so far. Very dissapointed. This is not what I left O2 for. Sort it out Virgin

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j26
The Sorter
j26
Posts: 983
Registered: ‎04-11-2012

Re: Video Services Buffering pt2

Well I hope it's sorted soon and thanks for being so pro active. 

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Good to Know
blue166
Posts: 723
Registered: ‎21-10-2012

Re: Video Services Buffering pt2

[ Edited ]

Glad your looking into it.

 

Basicly, I can't watch any video through my normal VM connection on YouTube.... Play...STOP.....Buffer....Buffer...........Buffer.........PLAY............Buffer

 

Am now beyond annoyed with this.

 

You have my connection details.

 

Thanks,

____________________________________________________________________________
http://www.thinkbroadband.com/ping/share/602c288f16acd08a210edebd358b7ac1.html

Waiting For Fault Ref: F002863871. - High Utilisation To Be Fixed !!
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Brainbox
mrbubba
Posts: 109
Registered: ‎22-03-2010

Re: Video Services Buffering pt2

Took 3 minutes to watch a 35 second clip at 20:09hrs today (no other Internet traffic at that time)

https://www.youtube.com/watch?v=sNOJ0R6C88Q&feature=youtube_gdata_player


86.15.253.1
cpc22-farn5-2-0-gw.6-2.cable.virginmedia.com
15.127, 14.869, 14.778


62.254.207.237
glfd-core-2b-ae3-4032.network.virginmedia.net
13.581, 14.090, 17.772


213.105.159.245
glfd-bb-1b-ae6-0.network.virginmedia.net
17.452, 17.393, 17.320


213.105.172.5
glfd-bb-1a-ae0-0.network.virginmedia.net
16.265, 109.036, 18.518


212.43.163.90
brnt-bb-1b-ae2-0.network.virginmedia.net
28.166, 29.047, 28.568


213.105.159.50
brnt-tmr-1-ae5-0.network.virginmedia.net
28.625, 17.515, 16.569


62.253.185.74
telc-ic-1-as0-0.network.virginmedia.net
21.642, 21.058, 21.548


212.43.163.174
212.43.163.174
21.197, 20.730, 20.752


209.85.255.78
209.85.255.78
20.470, 20.628, 20.731


72.14.238.53
72.14.238.53
21.162, 20.587, 19.738


173.194.41.101
lhr08s02-in-f5.1e100.net
29.005, 28.581, 24.388


--- Nov 13, 2012 8:30:10 PM
--- IP (wlan0) fe80::8e77:12ff:fea5:1a79%wlan0

--- IP (wlan0) 192.168.0.10

PING youtube-ui.l.google.com (173.194.41.104) 56(84) bytes of data.
64 bytes from lhr08s02-in-f8.1e100.net (173.194.41.104): icmp_seq=1 ttl=55 time=24.6 ms
64 bytes from lhr08s02-in-f8.1e100.net (173.194.41.104): icmp_seq=2 ttl=55 time=26.8 ms
64 bytes from lhr08s02-in-f8.1e100.net (173.194.41.104): icmp_seq=3 ttl=55 time=24.5 ms

--- youtube-ui.l.google.com ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 2010ms
min = 24.596 ms
avg = 25.364 ms
max = 26.827 ms
mdev = 1.034 ms


s really not on, I watched the same video 20 minutes later and no issues.

This has been happening for me for at least 3 months.
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Specialist
afgzee
Posts: 266
Registered: ‎13-04-2011

Re: Video Services Buffering pt2

Tracing route to youtube.com [173.194.41.78] over a maximum of 30 hops:

  1     8 ms    13 ms     7 ms  10.125.216.1  

2     *        8 ms     8 ms  brnt-core-2a-ae3-2556.network.virginmedia.net [80.2.137.113]  

3    85 ms    56 ms    13 ms  brnt-bb-1a-ae12-0.network.virginmedia.net [62.253.174.53]  

4    16 ms    15 ms    15 ms  brnt-bb-1b-ae0-0.network.virginmedia.net [213.105.174.226]  

5  2437 ms   410 ms   139 ms  brnt-tmr-1-ae5-0.network.virginmedia.net [213.105.159.50]  

6    13 ms    13 ms    14 ms  telc-ic-1-as0-0.network.virginmedia.net [62.253.185.74]  

7    13 ms    28 ms     *     212.43.163.174  

8  2995 ms  2041 ms  1324 ms  209.85.255.78  

9  1274 ms  1212 ms   986 ms  72.14.238.51  

10   932 ms   980 ms   939 ms  lhr08s01-in-f14.1e100.net [173.194.41.78]

Trace complete.

 

http://www.youtube.com/watch?v=V7Z0K5z2acI

 

http://www.channel4.com/programmes/unreported-world/4od

 

 

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Specialist
afgzee
Posts: 266
Registered: ‎13-04-2011

Re: Video Services Buffering pt2

Pro active? are you for real? this has been going on for over a year... only now they are starting to do something about it.

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