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Making Waves
wlam4444
Posts: 6
Registered: ‎29-08-2011

LoL Unplayable - Lag Spikes :(

Suffering terible lag spikes to EU West League of Legends servers in the evening, the in-game lag meter shows anywhere from 150ms to 300+ ms. Game is unplayable...

 

Have a BT Broadband in the house, and when I test using that connection the game reports a stable 40ms...

 

Any help?

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Proof’s in the Pudding
Colin_B
Posts: 895
Registered: ‎16-01-2012

Re: LoL Unplayable - Lag Spikes :(

Hi wlam4444,

 

I am sorry to hear your suffering lag spikes with our broadband service.


Your last log in was from an IP address which doesn't relate to a Virgin Media account, and your sign-up email address is also non-Virgin Media. Consequently I am unable to identify your account. I have sent you a PM regarding this.

 

We'll be happy to investigate this for you once we have received your reply.

Kind regards,


Colin_B
Help & Support Forum Team

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The Sorter
Matthew_L
Posts: 1,116
Registered: ‎23-11-2011

Re: LoL Unplayable - Lag Spikes :(

Hi wlam4444,

Thanks for getting back to us so quickly.

I've had a look over your connection and it seems that your downstream power level is very very high. We will need to rectify this for you - I've sent you a PM.

I've noticed there are also high utilisation problems affecting your upstream (F002300189) and also your downstreams (F002321292).

Whilst we can rectify the power level and stabilize the service, please be aware that these two utilisation faults can/will cause problems with latency/lag, slow speeds, etc ..

F002321292 has a current estimated fix time of 01/05/2013.
F002300189 has a current estimated fix time of 20/02/2013.

Sorry for any inconvenience caused.
Kind Regards,


Matthew L
Help & Support Forum Team

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