Over-Utilisation Fault in Ipswich (IP)

[jinglemansweep]

Hi,

I've been experiencing extremely poor connection speeds (should be 100Mbit/sec down, but am getting ~2Mbit/sec).

I've just spoken to Virgin customer support and they have confirmed that Ipswich is currently over-utilised. A fault has been raised with a potential fix date of 25 Jan 2012. They have also refunded me 15 days of broadband costs.

[Mike_J]

Hi jinglemansweep,

We are unable to resolve credit issues via the forum. Please contact Customer Care and they will look into this for you. Please call in on 0845 454 1111 or 151 from a VM landline.

[jinglemansweep]

No, I've already spoken to CS and they have arranged the credit.

Can you provide me with the fault reference (and any updates) for the over-utilisation fault I'm experiencing in Ipswich please?

Louis

[redrooster]

ipswich is really really oversubscribed. its the worsed in the country right now. i also had my account credited. bt infinity is 1month away thank god.

[Adamipswich]

Also affected by this, peak times are awful. 2nd line support can you confirm the fix date please?

Out of curiosity what area in Ipswich are you? IP1 here.

[jinglemansweep]

IP3 here. Just ran a speedtest and got approx ~50Mbit (should be 100Mbit), but as the day goes on, it gets horribly slow. ~10Mbit by about 4pm, ~1Mbit from about 6pm until Midnight.

[redrooster]

im in ip2. the funny thing is the service status shows all services to be working fine. when clearly its not.so thats aload of bull. and what a coincidence that its being sorted 1 month before bt infinity arrives in ipswich. its long overdue to be fixed! and virgin know it. 

[Oliver_C]

Hi jinglemansweep,

I have sent you a PM regarding this. 

[Steve_Brett]

Hi jinglemansweep

I have just run checks on your connection and can see that you are affected by a high utilisation network fault - Ref F001828248. This utilisation issue is currently due to be assessed within the next 5 weeks.

[jinglemansweep]

Thanks for admitting liability. I will not be paying for any broadband until this issue is resolved, not assessed. The service is not fit for purpose and VM are in breach of contract, with regards to provision of broadband services.