Between the 17th November and 24th November, we will be updating all customers with our TiVo® service to with the newest TiVo software release. This new software includes many new improvements as well as key developments that will enable the launch of future products.
Here’s what you can expect in the update:
Spotify Support: We’ll support Spotify’s high quality streaming format, which will enable the Spotify Premium App on the TiVo platform.
Red Button: This update adds extra functionality necessary to support Red Button services developed by our channel partners, such as BBC, ITV, and Sky Sports
TiVo App support: We've enabled the connection of your TiVo box to iOS devices through your wireless router to use our fantastic TiVo app, which allows you to control the TiVo box, browse, search and manage recordings all from your iPad, iPhone or iPod Touch.
A new look for YouTube: We’ll support Google’s completely revamped YouTube app, which allows for a more relaxed viewing and browsing experience, and supports HD video!
Full BBC iPlayer integration: We’ve changed the way Catch-up TV through BBC iPlayer works. Every BBC iPlayer programme will now be available through Search & Browse, including much more HD content, and you’ll never use up a tuner for BBC iPlayer viewing.
Express Series Links: Create a Series Link with default settings at the click of a button.
Multi-tap text entry: Use the number keys on your remote like a mobile phone for text entry for typing into search.
Automatic Padding: We’ve had tremendous feedback from customers about clipped recordings, so we’ve installed a default level of padding for all recordings.
Improved Parental Controls: We’ve made some changes with PIN entry requirements to suit every household. In the new update, PIN challenges on pre-watershed playback of programmes in My Shows become optional. We’ve also added the ability to require PIN to access any application.
Skippable Music Playlists: Playlists on Music on Demand will be skippable by track
Live Pay-per-view Events: Live pay-per-view events become bookable with your remote control.
HD Upscaling: As promised on this forum, we’ve addressed the issue with our picture quality and this new update features better standard definition picture quality with improved upscaling.
Connection reliability: HDMI and SCART compatibility improved.
Info and Stop button functionality improved: You’ll be able to use the ‘info’ button in the TV programme guide and the mini guide, while the Stop button now works as you would expect.
Video Preview for every channel: Every channel will keep playing in the TV Guide window, including all the Sky channels.
What do I need to do?
Here’s the important bit, so please read this carefully. Don’t worry, it’s really simple.
The update will happen at 2am one morning between 17th and 24th November. That’s the time we know our customers are least likely to be watching TV or recording shows, so we hope it won’t interrupt anything. Since every TiVo box will be updating at a different time during that week, we won’t know exactly when the update will happen, but we’ll send a message on 25th November to confirm that it’s all done. You’ll find it in Help & Settings > Messages.
All you have to do is make sure your TiVo box is either turned on or in standby mode overnight during this time, since the update would not start until your box was next switched on. In general, instead of switching your TiVo box off at the mains every night, it’s best to just put it in standby. That way, any updates (including smaller ones we might not write to our customers about) can happen while you’re doing other things.
Most importantly, the update will take up to 60 minutes and you won’t be able to watch TV or use the box at all during this time. If the update is interrupted by someone switching the TiVo box off, all your saved settings and recorded shows will be deleted. So, it’s really important that you leave your box on and make sure everyone at home knows not to use it during that time. Also, just so you know, any recordings you’ve planned for that particular time won’t record.
Update Schedule:
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Date
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Region
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17 November
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Basildon, Grimsby and Nottingham
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21 November
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Birmingham
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22 November
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Barnsley, Edinburgh, Glasgow, Guilford, Haringey, Hayes, Knowsley, Lewisham, Luton and Solent (Portsmouth)
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23 November
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Belfast, Bristol, Brighton Cardiff, Coventry, Croydon, Derry, Gateshead, Leeds, Leicester, North Cheshire, Stockport, Bury & Rochdale, Oldham & Tameside, Macclesfield & Wilmslow, Northampton, Oldham, Preston, Reading, Southport,Warwick, Wearside and Wolverhampton
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24 November
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Andover, Ashford, Bromley, Colchester, Derby, Hemel, Kirklees, Liverpool, Manchester, Newton Abbot, Norwich, Oxford, Seven Kings, South Herts, Southampton, Stafford, Stoke, Swansea, Swindon, Teesside, Uddingston, Wessex and York
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Thanks,
Simon Hunt
Product Director (TV)
Virgin Media
