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Fresh as a Daisy
GerryF
Posts: 4
Registered: ‎12-04-2011

Tivo OR Loyalty Discount!

Just got an email to take up the discounted £149.95 TIVO box.

HOWEVER, as a loyal customer for many years I have accrued a substantial loyalty

Discount, so I rang customer services to see what would happen to this.

I was advise that if I took up the TIVO offer I would lose all my Loyalty discount; so,

 not being prepared to do this I will have to sadly pass on the TIVO offer. 

 

I am very unhappy with this, I have been a loyal customer for many years, and would

like to take advantage of the TIVO deal I am offered because of this, but I cannot without

incurring a large cost. I tried to find an email address for customer services to ask for

confirmation of this unfair situation, but cannot find one. Please can someone at Virgin

confirm or deny this. I can't believe any company would treat loyal customers so badly.

Gerry.

 

 

    

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Mythical
jb66
Posts: 6,583
Registered: ‎08-03-2010

Re: Tivo OR Loyalty Discount!

[ Edited ]
A loyal customer pays full price :d
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Good to Know
gregory8391
Posts: 413
Registered: ‎26-02-2010

Re: Tivo OR Loyalty Discount!

What a load of Tosh!

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The Sorcerer’s Apprentice
beneaton4
Posts: 16
Registered: ‎12-04-2011

Re: Tivo OR Loyalty Discount!

I got the same e-mail. Was about to go for the order when I saw your post - what do you mean by loyalty discount? Do you mean the saving for having a package of everything on XL?

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Superuser
BenMcr
Posts: 12,337
Registered: ‎11-08-2009

Re: Tivo OR Loyalty Discount!

 


beneaton4 wrote:

I got the same e-mail. Was about to go for the order when I saw your post - what do you mean by loyalty discount? Do you mean the saving for having a package of everything on XL?


 

No. Loyalty discounts are those given by Customer Relations when people say they are leaving to go to another provider. They specifically say 'Loyalty' on the bill

 

In some respects they are mis-named

**********************************
I work for Virgin Media - but all opinions posted here are my own
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Superuser
Ernie_C
Posts: 3,552
Registered: ‎11-08-2009

Re: Tivo OR Loyalty Discount!

I agree that they should actually be called DISLOYALTY discounts but don't really see how they should be an impediment to taking up the TiVo offer. After all, surely you are just asking billing to add a one-off £149.95 charge and an extra £3 per month TiVo charge.

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Mythical
jb66
Posts: 6,583
Registered: ‎08-03-2010

Re: Tivo OR Loyalty Discount!

Tivo is like nothing else out there.  With the v+ you can threaten to go to sky and get a "blackmail discount" as its a similar product but the Tivo isnt.

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One to Watch
chrisjames
Posts: 10
Registered: ‎12-04-2011

Re: Tivo OR Loyalty Discount!

I have just ordered a Tivo installation online and get loyalty discounts.  Phoned VirginMedia after reading this and the man assured me I will not lose my discounts (over £20!) When I told him the contents of this forum he did say he would check. I was put through to someone else who said that the only charge monthly would be £3 (already acknowledged) and my discounts would remain.

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Wizard
GregC
Posts: 166
Registered: ‎01-02-2011

Re: Tivo OR Loyalty Discount!

Sky's more of a similar product to V+ than Tivo??

 

Get real, with Sky you can watch many more TV programmes not available to either V+ or Tivo, who have the same selection to choose from.

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Mythical
jb66
Posts: 6,583
Registered: ‎08-03-2010

Re: Tivo OR Loyalty Discount!

Oh yeah forgot virgin doesn't have the god channel+1HD and wedding tv LOL
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