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Virgin Media Hub 5 is not visible on additional laptop trying to connect

Dickly
Joining in

When trying to add another laptop on to Hub5 cannot see the hub when I search on wifi. All other devices in the house, i.e. phones, laptops, speakers etc can see the network, 20 devices in total .

What am i missing?

1 REPLY 1

Client62
Legend


Does the  additional laptop have Wi-Fi adaptor that supports the 2.4Ghz Wi-Fi only i.e. 802.11b/g/n aka Wi-Fi 4 ?

The VM Hub 5 supports Wi-Fi 6 (802.11ax) on the 2.4GHz band and this causes issues with some 2.4Ghz Wi-Fi devices that like your laptop, fail to detect the Hub 5 WI-Fi signal.

A possible workaround is in the Hub 5 menu adjust the Hub 5 2.4GHz Wi-Fi settings from 802.11 b/g/n/ax to either 802.11 g/n/ax  or 802.11 n/ax      Do either of these options work for your laptop ?

Failing this, a new USB Wi-Fi that is dual band ( 2.4 & 5GHz ) may be required for the laptop.