Your point about 'upgrading your speed to fix issues' is absolutely valid, in fact I'd argue that it is blatant mis-selling, which is illegal, and it has been going on for some time and VM's management appear to not bothered about this. And why not, they get extra money from it, no?
Tell me, have you ever thought of telling Kai that you are not longer prepared to be a VIP member, because you don't want to be associated with a company which condones such an action? And VM do, absolutely do, condone this, please, look at the history of customers posting similar issues.
However, we are missing the important point here,
"I was then encouraged to buy Virgin's gadget support service having upgraded my speed and agreed to an 28 month contract"
What the heck? If there is a text book definition of 'ripping a customer off', this is it, no?
Adduxi, I don't know your particular circumstances, but having read you posts, you seem to be an honourable and informative person, why then do you toe the VM line?
