Check your service statusCable National
Ask a question
Fresh as a Daisy
Posts: 1
Registered: ‎02-02-2010

error 16

Im fed up having to phone about this error does anyone know what causes it? any help would be appreciated.



Please use plain text.
Posts: 207
Registered: ‎19-08-2009

Re: error 16

It's most likely an issue with your box - you shouldn't need to keep ringing about it; if there's no local signal issues in your area, Faults need to send a technician round to have a look, and probably complete a box-swap.


(Er16 means your STB is unable to determine the correct frequency).

The postings on this site are my own and don't necessarily represent Virgin Media's positions, strategies or opinions.
Please use plain text.